Support
Welcome to Jotun Technologies support page!
Here we provide support for existing customers and answer technical questions.
There are three ways to get support for our products: Frequently Asked Questions, the Knowledge Base, and E-mail.
Before you check the support resources, you might check the product pages as they contain a lot of useful information including documentation, specifications, instructions, and notes:
Product Pages
Sketcher Art Software
ArtGrounds.com Website
If you cannot find your answer on the product pages, you could use the following resources to find the solution to your problem.
Support Pages
(We recommend that you try them in this order.)
Frequently Asked Questions (FAQ) — Our FAQ provides answers to the most commonly asked questions.
The FAQ has an index at the top so that you can see if your question is listed there.
Knowledge Base (KB) — Our KB contains a wide breadth of information compiled from our communication with other users, technical notes assembled by our developers, and observations noted by our support teams as well as additions made by our users themselves.
The KB is an excellent place to look if you have a question.
Just click on the "Knowledge Base" link and then type in your question.
17, March 2011
Recently Microsoft released Internet Explorer 9. If you upgrade to IE9, you will need Oracle Java version 1.6.0_24 (Update 24) or later to use Sketcher. This update is required to satisfy the new security requirements imposed by IE9. If you use a different browser or older version of IE, you should be able to continue to use Sketcher with an older version of Java without issue.
(more)
17, March 2011
As an experiment, we have created a way of accessing Sketcher rooms without an ArtGrounds account. Any unregistered user attempting to enter a Sketcher room will be signed in as "Viewer" followed by a random number, for instance "Viewer1234".
For obvious reasons, viewers aren't allowed to interact with the room in any way, except for entering or leaving it. Chat is read-only for viewers, to avoid disruptions, so do not expect any replies from them. At some point, we may add an "Allow/Deny chat from viewers" option in the client and let you decide for yourself instead...
(more)
13, March 2011
We released an update to Sketcher that drastically improves the compression algorythims. Users should see a noticible improvement in Sketcher load times.
(more)
13, March 2011
The Doodle layer and the Pen tool are now selected by default when starting Sketcher. This should make things easier for beginners. Patched bug where tool would switch when other users signed in.
(more)
